- · The meeting consist of
Chairing
persong = Paul
Participants
= Anne , David, Maria
- · Paul as the chairing person wants to discuss about a new training program. He ask David about his summary about the program. Paul said that he costume service will be affected by this. Paul asks Anne about the customer service approach and Maria will be the training developer. They work with Market Research Agency over a few weeks to gathered about the costumer. The result is mix, some customer complains and the company lose costumers because of it. The costumers decided to move to another supplier because the customer call doesn’t serve them well. But , Anne reject about having trouble to coordinate with other customer call staff and Anne said the new training program would be a waste of money and time. But maria said they can monitor the customer call or make a new protocol. Maria understand Anne’s problem , so Maria suggest to work together with Anne, and after that they can make a decision either to still do the new training program or do re-organize the staffs.
- · Because the infromations are clear and they pay attention very well to each other, and reamin come to analyse what the best solution is.
- · They do the information sharing, decision making , and problem solving meeting.
Source : https://youtu.be/2fA836LFytg
Surya Agung . P ( 1A614524 )
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